CONTACT CENTRE MONTHLY IS THE ONLINE MAGAZINE FOR THE CUSTOMER SERVICE INDUSTRY
Contact Centre Monthly is part of UK Contact Centre Forum as an online resource for the customer service community. The magazine features all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
Introducing this month’s sponsor
Zoom is an all-in-one intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic for businesses and individuals. Zoom technology puts people at the centre, enabling meaningful connections, facilitating modern collaboration, and driving human innovation through solutions like team chat, phone, meetings, omnichannel cloud contact centre, smart recordings, whiteboard, and more, in one offering. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California.
CAMPBELL, Calif. – March, 2026 – In recognition for its efforts globally with channel partners,…
Third consecutive Genesys partner award highlights CallTower’s momentum in delivering scalable, AI-driven customer experience solutions…
Strategic partnership formalised to combine behavioural intelligence, automation, and execution with demonstrable ROI Our Conversation…
Long-standing partnership enables Blackcircles to consolidate CX technology and transform contact centre efficiency Bristol, UK — Route 101, leading technology systems…
Elite audio specialist EPOS has announced the top five headset trends for this year, as…
One of the UK’s leading Managed IT service providers believes the latest Microsoft product introduction…
How to build for reality, not hype. On 1 November 2025, Zoey turned 1 year…
Ok, you’ve adopted AI for your customer service. And yet nothing really feels… different? Your…
The UK Contact Centre Forum (UKCCF) is proud to announce the official launch of the…
NFON demonstrates at the European Chatbot & Conversational AI Summithow AI can be implemented without…
2026: When Consumer Duty Moves from Framework to Proof Over the past year, we’ve seen…
The old playbook for customer vulnerability is officially obsolete. For years, businesses have treated vulnerability…
Headset and speakerphone manufacturer, EPOS, has reinforced its market-leading status by achieving ISO/IEC 27001 certification,…
Why You’re Overpaying and How to Stop If you’ve ever worked inside a fintech company or even…
Since the acquisition of Gradwell Communications in July, Onecom has undertaken a full evaluation of…
Just a few years ago, “artificial intelligence” sounded like something out of a sci-fi movie—an…
Imagine a gender equal world. A world free of bias, stereotypes, and discrimination. A world…
London, UK, 4th November 2025 – Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the…
GoTo Connect for Education provides centralised communication and admin capabilities to keep schools, universities & multi-academy trusts securely…
Are Auto Windscreens the “best Contact Centre” when it comes to fund Raising and Charitable…